Last Update: August 7th, 2022
It’s important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
During our pre-sale period, orders will be shipped in batches according to date of purchase and pursuant to product availability.
Domestic Shipping Rates and Estimates
Shipping is free in the US. Orders are usually delivered within a 3-4 business days after they were shipped.
We currently ship to the US only.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at email@example.com.