In the box that the Orb came in, there is a postcard with instructions. The activation code is in the bottom right corner. If you can't find it, we will generate a new code for you. Please write to us at 

I bought the Orb on Amazon, where is my activation code?

Where can I access the Reflect User Guide?

Depending on the type of phone you have, Android or iPhone, download the app on your phone: 

How can I download the Reflect App?

Once you sign up for Reflect, there is a 30-day Return policy. If for any reason you decide that Reflect is not for you, you can return your Orb within 30-days of delivery for a full refund. If you’d like to cancel your membership after the 30-days, you can do so at the end of your membership period. Please reference our 

How can I cancel my membership?

Reflect is a subscription-based membership and your subscription begins once your Reflect Orb is delivered.

Please note that your renewal date or billing date may differ from when you first purchased a subscription with Reflect.

When does my membership term begin?

The initial payment is a one-time charge. Once the 6-month or 12-month commitment period is complete, members continue to be billed monthly. Monthly payments can be stopped at any time by canceling your membership.

When can I expect to be billed for my membership?

Your Reflect membership includes the free Reflect device or devices according to the plan type purchased, warranty for the duration of the membership, and access to the full Reflect app feature set, including a sound library, personalized insights and programs, and tracking tools. As a member you are eligible to access all new features that are continually added to Reflect as well as special member offers.

What is included in my membership?

What does each Membership plan include? 

Reflect is a handheld soft Orb that uses biofeedback to help you teach yourself to relax. The Reflect Orb collects physiological signals from the tip of your fingers, processes them and reflects your mental state back to you with a glowing light ring that changes colors in response to your stress levels. Over time and with continuous use, practicing with Reflect will give you better control over your stress and anxiety, and improve your wellbeing across the board.


What is Reflect?

Biofeedback brings unconscious physiological processes into your consciousness. By being aware of what your body is doing in real-time (such as reacting to stress) you can influence its reactions. Biofeedback devices monitor your body and show you what it does, so you can learn to change those responses. For example, many of us know that when we are stressed we get sweaty palms. What most of us are not aware of is that the level of sweat in our palms is a very accurate indicator of our stress levels. Even the most minor changes, changes we can’t even notice, are significant in telling us how much stress we are in. Basically, more stress = more sweat. Some biofeedback devices, such as Reflect, measure our “sweaty palms,” scientifically known as EDA (Electrodermal Activity). This measurement shows us how stressed we are through various mediums (in Reflect’s case, with changing light colors). Not only does more stress cause more sweat, but if you reduce your EDA (read: sweat), you can reduce stress. Once we can observe and understand the physiological signs, we can learn to control them.

How does biofeedback work?

The Reflect Orb measures physiological signals that indicate stress, which include HRV (Heart Rate Variability) and EDA (Electrodermal Activity). These signals are measured through sensors where you hold your fingers on the Orb.

What does Reflect measure?

You can return the Orb for the first 30 days after you purchase for any reason. For a year from the time of purchase, we will replace your Orb if there are any defects. Read the 

Is there a warranty?

Write to us at support@meetreflect.com - we’ll be happy to answer any questions.

​​How do I get information about my order before it ships?

Your order is shipped from a third-party warehouse in 1-2 business days from the time you place your order. Once shipped, you will receive an email from Reflect with your shipping tracking number.

When will I receive my shipment tracking number?

Reflect is currently available for purchase only in the US. We plan to expand globally in the future.

Where do you ship to?

How much does shipping cost?

Your order is shipped from a third-party warehouse in 1-2 business days from the time you place your order. Once shipped, you will receive an email from Reflect with your shipping tracking number. You can expect to receive your Reflect Orb within 3-7 business days.

When can I expect my Reflect Orb to be shipped?

We love connecting with new people and finding meaningful ways to collaborate on the journey to well-being. Email us at partnerships@meetreflect.com

How can I work with Reflect?

We're happy to help with anything – just email us at support@meetreflect.com

Where can I get more information and updates?

 for our newsletter and receive the latest updates and insights

How can I contact Reflect?

Reflect brings biofeedback into your comfort zone with a small, soft orb that you can use everywhere - at home, in the office, on vacation. Wherever life takes you, you can take Reflect with you so that you can easily sneak in a few minutes of relaxation practice into your busy schedule. It does not need wires, clips or stickers to produce lab-grade physiological signals.

How is Reflect different from other biofeedback devices?

The Reflect Orb measures and analyzes your body’s physiological signals and provides a continuous visual indication of your mental state. The calmer you are, the more likely it is the light ring will turn white. This feedback helps you guide yourself towards a more calm state.

What do the lights on the Orb mean?

The Reflect App is a tool for self-reflection after each of your sessions and does not need to be used in conjunction with the Orb to conduct a session. After a session with Reflect, the Orb communicates with the App over Bluetooth and Wi-Fi to sync your practice data. Through the App, you can see the impact of your practice using graphs and charts and track your progress over time. You can also use the App library of music during a session.

How do the Orb and App work together?

Biofeedback is a scientifically proven method used to improve physical, mental, and emotional wellbeing. Physiological signals such as heart rate, body temperature, and skin conductance are measured and presented to you in real time, and through tracking your progress, you can learn how to regulate them. With the help of Reflect's biofeedback-driven experience, you can become more aware of your body's physiological stress responses and learn to better manage your stress. Over time, you can improve your control over your wellbeing.

What is biofeedback?

The Reflect App is a companion to the Orb, augmenting your experience with data and insights, while deepening your understanding of your journey towards relaxation. Through the App you will be able to track your stress levels during your sessions with the Orb on a daily, weekly, and monthly basis.

FAQ & Support

Support team